Terms of service

Welcome to patioumbrella.ca. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.

1. General Information

This website is operated by Patio Umbrella Canada. Throughout the site, the terms “we”, “us” and “our” refer to Patio Umbrella Canada. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

2. Products & Availability

We specialize in patio umbrellas and related outdoor products.

All product descriptions and images are for reference purposes only.
We reserve the right to modify or discontinue any product at any time without notice.
We do our best to display colors and details accurately, but slight variations may occur due to lighting or screen differences.

3. Pricing & Payment

All prices are listed in Canadian Dollars (CAD) unless stated otherwise.
Prices are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion.
Payment must be received in full before order processing.

4. Orders

Once an order is placed, you will receive an order confirmation.
We reserve the right to cancel or limit quantities in any order if necessary.
We may refuse orders that appear fraudulent or suspicious.

5. Shipping & Delivery

Delivery times are estimates only and may vary depending on location and courier service.
We are not responsible for delays caused by shipping carriers, weather conditions, or customs clearance.
Customers are responsible for providing accurate shipping information.
Once the product is shipped, risk of loss transfers to the customer.

6. Returns & Refunds

We offer a 14-day return window from the date of delivery.
Items must be unused, in original packaging, and in resellable condition.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds are processed after inspection of returned items.

7. Damaged or Defective Items

If your product arrives damaged or defective:

You must notify us within 48 hours of delivery.
Please provide clear photos or videos as proof.
Approved cases will be replaced or refunded at no extra cost.

8. Installation & Usage

Customers are responsible for proper installation and safe use of all products.
We are not responsible for damage caused by improper installation, misuse, or failure to secure the product properly.
Outdoor products must be secured properly in windy or extreme weather conditions.

9. No Warranty

Unless explicitly stated, all products are sold without warranty beyond delivery condition.

10. Limitation of Liability

To the maximum extent permitted by law, Patio Umbrella Canada shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

11. Intellectual Property

All content on this website, including logos, product images, text, and design, is the property of Patio Umbrella Canada and may not be copied, reproduced, or distributed without permission.

12. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

13. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice. It is your responsibility to check this page periodically.